The below is a sample of work that I am able to share.
Some details and imagery are purposely vague.
Mental health care plan onboarding drop-off
Lead UX Researcher
Discovery Research, User Interviews, Survey, Workshops, Mixed-methods
Work
Building a scalable UXR operating model
Lead UX Researcher
Stakeholder Alignment, Outcome-based planning, Research governance, Leadership
Embedding UCD
Lead UX Researcher
Growing UCD, Leadership
Growing UX Research
Lead UX Researcher
Nurturing UX Research
Innovation
Senior UX Researcher
Discovery Research, User Interviews, Participatory Design, Survey, Workshops, Concept Testing
Sky Bingo Arcade
UX Researcher
Stakeholder Interviews, User Interviews, Lab Testing, Benchmarking, User Flows, Usability, Prototypes
Sky Bet Italia
UX Designer & Researcher
Stakeholder Interviews, User Flows, User Journey Mapping, Usability Testing, Remote Testing, UX Design, Prototyping